Saturday morning classes, last minute substitutions, endless amounts of paperwork – running a language school is not for the faint hearted. However, it doesn’t have to be so hard. By learning how to communicate effectively with your team – your life could become a whole lot easier. Dan Shepherd is a manager, team leader and ex-director of studies. He’ll share with you his experience working at one of Barcelona’s largest language schools and give you some tips and resources to help you master the art of persuasion.